Return and Refund Policy

We strive to ensure every order meets your expectations, though we understand that there may be occasions when you’d like to return an item. Here’s how our return, refund, and exchange process works.

Key Information

Return Window: We accept returns made within 30 days of the delivery date.
Return Cost: Customers are responsible for the cost of return shipping.
Restocking Fee: No restocking fee applies
Refund Processing: Refunds are processed within 7 days once the return has been received
Exchanges: Available within the same 30-day return period
Terms: This policy is subject to our Terms of Service

How to Return an Item & Restocking Fee

Orders can be returned within 30 days of delivery. Requests made after this period cannot be accepted.

To start your return, please email us at support@thefinefellow.com. Our team will guide you through the next steps

Before returning your item(s), please make sure that:

The items haven’t been used or washed
All original tags are still attached
The items are packed in their original packaging

Please pack your return carefully and send it using a reliable courier service. The cost of return shipping must be covered by the customer.

Restocking Fee
We do not charge any restocking fees.

Refunds and Exchanges

Refunds
Once we receive and inspect your returned item(s), your refund will be issued to the original payment method. This process usually takes up to 7 days.

Exchanges
If you’d like to exchange an item, please contact us at support@thefinefellow.com with the details of the item you wish to exchange. Exchanges can be made within 30 days of delivery, as long as the item is unused, unworn, and has all original tags attached. Our team will provide clear instructions to complete the exchange.

Order Cancellations and Damaged Items

Cancellations
If you’d like to cancel your order, please contact us right away at support@thefinefellow.com. Please keep in mind that once your parcel has been dispatched, cancellations are no longer possible

Damaged or Incorrect Items
If you receive an item that’s damaged or different from what you ordered, please contact us right away at support@thefinefellow.com and include clear photos of the issue. Our team will review your case promptly and arrange for the correct item or a suitable replacement.

You’ll find our full contact details below. Our team is ready to assist and will respond as soon as possible.

Customer Services Hours:
Monday to Friday: 9:00-17:00

Email: support@thefinefellow.com
Phone: +447441423128
Contact Form: Click Here

Stay connected with us on Instagram for the latest updates and style inspiration — @thefinefellowuk

The Fine Fellow is owned and operated by J.R COMMERCE, a company based in the Netherlands.

Company Number: 84772166
VAT Number: NL004011277B40

Address:
Akersingel 143, 1060 NK Amsterdam, Netherlands